Meet Hayley Lingard from Kite Consulting. Hayley is supporting businesses to support their staff.


New workplace health and safety legislation in relation to safeguarding the mental health and wellbeing of employees has come into effect this year in Queensland.

This means, now more than ever, it is important for small to medium-sized businesses to review how they are ensuring the psychological safety of their staff; however, this legislative change is not the only reason these services are important to business and its bottom line.

Kite Consulting offers boutique Employee Assistance Program (EAP) services, with face-to-face support options between Brisbane North and the Sunshine Coast, and phone and online options worldwide.

An EAP is a workplace benefit program designed to provide employees with confidential and professional support to help them cope with personal and work-related issues that may affect their well-being and performance.

Here are some reasons why an EAP is crucial for small and medium business owners:

Compliance with Legislation

The new Queensland legislation may require businesses to prioritize the mental health and well-being of their employees. Implementing an EAP can help businesses fulfill their legal obligations and demonstrate their commitment to promoting a healthy work environment.

Employee Mental Health Support

Running a business can be stressful, and employees may face various challenges that impact their mental health. An EAP provides employees with access to trained professionals who can offer counselling, support, and guidance. This support can assist employees in managing stress, anxiety, depression, or other personal issues that may affect their performance and overall well-being.

Increased Productivity 

When employees are struggling with personal and/or professional issues, their productivity and engagement at work may decline. By offering an EAP, business owners provide a resource for employees to address and resolve their problems, which can positively impact their productivity, focus, and job satisfaction. A more productive workforce can ultimately benefit the business’s bottom line.

Reduction in Absenteeism and Presenteeism 

Mental health issues can lead to increased absenteeism (employees taking time off work) and presenteeism (employees showing up to work but being less productive due to their mental health struggles). An EAP can help employees address these issues proactively, reducing the impact of mental health challenges on attendance and overall performance.

Prevention and Early Intervention 

An EAP focuses not only on addressing existing mental health concerns but also on prevention and early intervention. By providing employees with resources and tools to manage stress, improve work-life balance, and seek support before issues escalate, an EAP can help prevent more severe problems down the line. Early intervention can lead to better outcomes for employees and the business.

Employee Retention and Recruitment 

Offering an EAP can be an attractive benefit for employees, enhancing job satisfaction and loyalty. It can also improve the business’s reputation as a caring and supportive employer, making it more appealing to potential candidates. This can help with both employee retention and recruitment efforts.

So, while the new Queensland legislation highlights the importance of prioritizing employee well-being and mental health, implementing an Employee Assistance Program in small and medium businesses can provide valuable support to employees, improve productivity, reduce absenteeism, and demonstrate compliance with legal obligations. It is an investment in both the welfare of employees and the long-term success of the business.

At Kite Consulting, in addition to offering EAP support, we also offer Professional Supervision and Individual Counselling options to ensure you can access these benefits no matter your employment situation.

Interested to know how we can help you and your business? Get in touch today!


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